Contact Us
GMPTE headquarters
2 Piccadilly Place
Manchester
M1 3BG
Tel: 0161 244 1000 (9am - 5pm, Monday to Friday)
If you would like information about a public transport service, please call the Traveline number below.
Traveline
For all your journey planning question, from bus, train and Metrolink tram times to service disruptions and ticketing
Tel: 0871 200 2233 (7am to 8pm, Monday to Friday, and 8am to 8pm at weekends and bank holidays)
Calls cost 10p a minute. Mobile and landline networks may charge an additional tariff.
You can also plan your journey in advance using our online Journey Planner.
Commenting on services
Email: customer.relations@gmpte.gov.uk
Please email us or complete the Commenting on Services form if you have a comment on a service. We will pass on all comments to the relevant public transport companies. We aim to acknowledge your comments within two working days.
The Customer Relations team does not deal with enquiries about public transport services - please contact Traveline (details above) for service information.
Passes & permits
Tel: 0161 244 1050 (line open Monday to Thursday 9am to 4.30pm, and Friday 9am to 4pm)
Email: passes&permits@gmpte.gov.uk
Please click here for information on the national free travel scheme for over 60s and disabled people.
Bus shelter damage
Tel: 0161 244 1720
Email: busstop@gmpte.gov.uk
Please report damaged bus shelters to us so we can get them repaired as quickly as possible.
Consultation
Tel: 0161 244 1111
Email: haveyoursay@gmpte.gov.uk
Please contact us if you would like to be involved in consultations on public transport.
Lost property
Please contact the bus, train and Metrolink operators directly to recover lost property.
Media relations
Tel: 0161 244 1055
Please leave a message outside of normal office hours and a member of the team will return your call.
Website feedback
Click here to contact the website team.